This course aims to enrich students with the knowledge and acquire competencies in health services planning. The scope of the course ranges from planning for the health of the population to planning of physical facilities. Students will learn to appraise the planning issues of a region or hospital through a case study, group presentation and class discussion.

This course aims to enrich students with the knowledge in health innovation and technology management. The course will involve active learning from the students with a workshop on design thinking and a case study on health technology management.

Pre-requisite requirement: HSYS5002 Healthcare Organization and Management

This course introduces students to key concepts in operations management including LEAN and 6-sigma in the healthcare settings.

This course introduces students to the principles and practices of today’s corporate communication and marketing in healthcare. Examples and case studies, from healthcare where appropriate, are used to illustrate the up-to-date treatment of the key aspects of corporate communication and marketing.

Quota applicable.

This course aims to equip students with a more in-depth knowledge in organizational management by going into areas of organizational health and organizational culture. Organizational health and organizational culture are important and related concepts affecting the performance of the organization with respect to external and internal stakeholders. The course emphasizes on learning through reflection and practical application of key concepts in organizational health and culture supported by case studies.

Pre-requisite requirement: HSYS5002 Healthcare Organization and Management

Special topics having significant impacts on the quality of care in the health system in the lecturer’s field of expertise will be covered.

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Patient-centered care is an important aspect in the health system to achieve population health. This course aims to emphasize the importance of patient as an individual and to consider the context of his or her living outside the hospital and incorporate this understanding into practice to provide patient-centered and quality of care in healthcare delivery. Both didactic and interactive strategies will be adopted to promote learning experience and engagement in the course.

(Run alternative year)

This course aims to give students a broader and deeper exposure to service management through observing management in action in both healthcare and non-healthcare settings. Management in non-healthcare settings can often shed useful insights to healthcare management. The ability to observe and identify good practices or rooms for improvement, and to evaluate different practices are important skills for health service managers and the group interactions would help to sharpen these skills. These local visits supplement the classroom teaching. The work of summarising and presenting their observations would help to consolidate the learnings from visiting these organisations.

To satisfy the requirement for this course, the student needs to participate in one local visit to healthcare organization, and one local visit to a non-healthcare organization, participate in one presentation session and submit a reflective essay.

(Run during Year 1 whole-year, Visit conduct in Cantonese)

This course introduces students to

1. The concept and practice of data-driven healthcare improvement in the context of interprofessional teamwork;

2. Data visualization and analytic tools that inform decision making in the context of clinical practices (for example, run charts and control charts);

3. Data and change management: Feedback and improving the whole process

This course aims to equip students with a macro concept as well as in-depth knowledge and skills to meet the challenges of complaints against healthcare services providers. It introduces students to:

1. The complaints systems in public and private healthcare services institutions in Hong Kong;

2. The knowledge, strategy and practical skills in complaints management including mediation and conciliation;

3. The legal requirements of complaints mechanisms and compliance issues;

4. The law relevant to complaints management including the Apology Ordinance and the Mediation Ordinance;

5. The application of complaints management skills and legal principles in resolving disputes.

This course helps students understand the concept and tools of clinical governance and enhances their skills in application.

This advanced course in healthcare financing is an extension of HSYS5005 (Healthcare Financing). It provides an in-depth focus on specialized topics, including: financing for primary care, cancer care, ageing populations, and innovative models, with practical case studies and future-focused strategies.

This course equips health leaders tools to drive AI transformation with strategies balancing innovation and humanism.