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Master of Science in Health Services Management
The Chinese University of Hong Kong
Alumni Voices
The CUHK HSM has been making continuous efforts in establishing an active alumni network in Hong Kong. Here, we have professors and alumni of different professions from healthcare sectors, which allows latest information and knowledge exchange, friendship building and mentorship guidance among them. It keeps equipping our healthercare leaders with Hong Kong focus and global vision.
Dr. Jocelyn Mak
Associate Consultant, Tung Wah Hospital, Hospital Authority
Class of 2024, MScHSM
The MScHSM program at the CUHK has surpassed my expectations and has been an enlightening adventure for my personal and professional development. The esteemed faculty, with their wealth of expertise, have imparted knowledge that transcends textbook learning.
My cohort’s diverse backgrounds have fostered vibrant discussions, broadening my perspective on health services management. I utilized practical insights from class to address recurring patient complaints about preoperative communication and operational arrangements.
This program empowers HSM students to enact meaningful changes in their workplaces, supported by invaluable mentorship that seamlessly integrates theoretical concepts with real-world application. Balancing evening lectures, coursework, and personal obligations has sharpened my time management skills, and overcoming these challenges has been immensely rewarding.
This curriculum has not only bolstered my professional acumen but also refined my interpersonal abilities. I am grateful for the nurturing environment and the connections I have cultivated over this two-year period. It stands as an ideal master's program for individuals passionate about the healthcare sector and eager to evolve into better versions of themselves.
Dr. Janet Hui
Associate Consultant, Kwong Wah Hospital, Hospital Authority
Class of 2024, MScHSM
I am incredibly excited to share my transformative journey with the MScHSM program. This program has inspired and enlightened me as a health manager, providing invaluable insights that have greatly advanced my professional skills.
A standout feature of the MScHSM program is the great opportunity to learn from esteemed professors who bring a wealth of practical knowledge and real-world examples to the classroom. Their expertise has not only deepened our understanding of the field, but also instilled in us a drive for excellence in health services management.
Moreover, the program has laid a strong foundation across various facets of health management, equipping me with the necessary skills to navigate the complexities of the healthcare system effectively.
The diverse curriculum and collaborative environment have further enriched my learning experience, allowing me to engage with like-minded peers who share a passion for improving health systems.
I highly recommend the HSM program to anyone looking to make a meaningful impact in the health sector.
Dr. Shirley Wong
Associate Consultant, Tuen Mun Hospital, Hospital Authority
Class of 2023, MScHSM
The MScHSM course at CUHK is designed to propel you to the next stage of your career in healthcare management. The programme builds knowledge through a rigorous curriculum, and offers the privilege of being taught and mentored by esteemed professors and healthcare leaders.
One of the most transformative aspects of this experience has been the shift in my perspective. As a doctor transitioning into the role of a healthcare manager, I have learned to view things from a more macroscopic standpoint. Through implementing my final year project, I gained hands-on experience in designing and evaluating quality improvement initiatives, as well as developing staff engagement strategies.
Overall, completing the MScHSM has been an incredibly rewarding journey – one that has not only enriched my knowledge and skill set, but also equipped me with the confidence and outlook to take the next step forward.
Ms. Niki Cheng
Hospital Manager, Hospital Authority
Class of 2023 MScHSM
A thought-provoking programme that one shouldn’t miss The programme is well tailor-made to equip students with a quick overview of different facets of the healthcare industry, ranging from the macro level of health policy and financing of the city to the micro level of operation and financial management of any healthcare institutions’ routine operations.
The most precious gain is the management mindset learnt from our Professors which definitely broadens my mind by standing on the shoulders of giants. Theoretical knowledge can be easily attained with hard work but the mindsets and real-life examples shared by professors would take years of time to internalize and walk the talk. Although we hold different positions in this industry, it’s essential for us to reflect on what roles we are playing, how we complement each other to create positive synergy and how we can make a difference and drive beneficial changes to our society.
Lastly, I would like to express my appreciation to all Professors, programme coordinators and my fellow comrades who are indispensable in my fruitful learning journey!
Dr. Tom Ho
Manager, Quality & Safety Division, Hospital Authority Head Office
Class of 2022, MScHSM
“A Programme with Great Expectations”
I joined the MScHSM programme at the recommendation of Dr Thomas Chung, my then supervisor when seconded to the Department of Health. It was fabulous advice indeed.
In this highly interactive programme, professors provide didactic teaching and experiential learning opportunity essential for general health workers to transform into healthcare managers. As a newcomer to the corporate head office, I consider all courses highly relevant to my work, with more than a handful of them being truly inspirational.
Given the diverse backgrounds of the class, it is true that not all of us would eventually take up full-time management positions. Some, after a glimpse of the “dark side” (a parody often brought up by Prof CT Hung), would rather remain at the frontline of medical and social services. However, just as Prometheus would defy Zeus and bring fire and civilization to mankind, our passionate teachers – all veteran managers and senior executives – are more than determined to pass us their torches.
“I have been bent and broken, but – I hope – into a better shape”. Are you ready?
Ms. Wing Lam
Nurse Manager,
Nursing Quality and Safety & Service Development,
Central Nursing Division,
Queen Elizabeth Hospital, Hospital Authority
Class of 2023, MScHSM
This program has been incredibly fulfilling and rewarding. Learning from experienced professors and dedicated lecturers inspired me to broaden my mindset and develop my competency in healthcare leadership and management. Their passion motivated me to strive for excellence in all aspects of my studies that applied to my working place. The interactive nature of the program was another highlight. Through collaborative discussions and group projects, I had the opportunity to form meaningful connections with classmates who shared ambition and drive with each other. These connections not only provided a supportive environment but also served as a platform for constructive idea exchange.
Moreover, the program delved into crucial areas such as human resource management and complaint handling in the healthcare sectors. Through in-depth study and analysis, I gained valuable insights into managing staff and effectively addressing complaints within healthcare organizations.
Joining the Master of Health Service Management program has been a valuable and nurturing experience for me. The knowledge and skills I acquired have not only shaped my professional growth but have also prepared me to pursue leadership and management roles in the healthcare sector. I am immensely grateful for the opportunities provided by this program, and I wholeheartedly recommend it to prospective students who aspire to make a meaningful impact in the field of healthcare.
Dr. Michael Pang
Specialist in Emergency Medicine
Class of 2022, MScHSM
It is certainly the most satisfying and enjoyable learning experience in my post-graduation years. The teachers are experts in the field, equipped me with the state of the art knowledge and mentality in healthcare management. The master course also opened my eyes and deepened my perspective in modern day healthcare system leadership.
No doubt the best master course of the subject.
Ms. Cally Chau
Health Informatics Analyst, Hospital Authority Head Office
Class of 2022, MScHSM
Pursing this course is truly a rewarding and eye-opening experience for me. Thanks to the well-structured curriculum and interactive class sessions, I was provided with precious opportunities to learn from industry leaders, experienced professors and classmates with diversified professional backgrounds. Not only did this course equip me with the enriched skill sets as well as enhanced knowledge, it also laid a solid foundation for my future career development in health services management.
Dr. Bryan Cheng
Associate Consultant,
United Christian Hospital, Hospital Authority
Class of 2021, MScHSM
This master course has greatly enriched my understanding in health service management. Now I view healthcare from a wider perspective. From global to local environment, from corporate governance to frontline management, this course equipped us with the knowledge and confidence to face any clinical or management challenges. No matter if you are a clinical or non-clinical staff, manager or junior levels, you would all learn a lot from this course.
Dr. Bernadette Cheng
Head of Quality & Safety, CUHK Medical Centre
Class of 2024, MScHSM
The CUHK Master of Science in Healthcare Services Management is an all-rounded programme that is truly invaluable to healthcare workers, no matter working in the clinical or administrative field.
The course is not just based on theory but also encourages real life applications in our own working environment. I particularly treasure the interactive exchange of ideas and experiences between the expert teaching staff and classmates from different backgrounds.
This Master Programme has equipped me with better skills and knowledge in facing the administrative challenges encountered in my daily work.
Mr. Kenneth Lee
Executive Officer,
Hospital Authority Head Office
Class of 2021, MScHSM
Taking the MScHSM course was a demanding yet rewarding and satisfying learning experience for me. From the inspirational sharing of experienced healthcare leaders, I developed a more broad-based understanding on different aspects of healthcare management in both academic and practical aspects. Through the completion of group projects and individual assessments, I managed to deepen my learning by reflecting on how the knowledge and skills learnt from the course could be applied to address real-life management problems in healthcare settings. Joining the course also gave me a valuable opportunity to meet and make friends with classmates of different professional background. MScHSM course certainly helped me to broaden my horizon and pave the way for my career development in the field of health services management.
Mr. Kenneth Lui
System Analyst,
Information Technology and Health Informatics Division,
Hospital Authority Head Office
Class of 2020, MScHSM
Coming from a non-healthcare background in my undergraduate studies, I joined HSM to learn more about the complex health system and healthcare organizations. HSM achieved exactly that. The programme content ranged from big picture like health financing and health economics to detailed topics like quality and safety and medical-legal and allowed me to think about healthcare from multiple perspectives. I also enjoyed the overseas study trip to Netherlands, where we learnt a lot about elderly care and a health system revolution leading to many innovations. Coincidentally, I am transferring to the Artificial Intelligence Section shortly after completing HSM. I believe the experience and knowledge gained in HSM has prepared me to bridge the gap between clinical needs and technology in my upcoming role. Lastly, I would like to thank all Professors, programme staff and fellow classmates for the fruitful experience.
Ms. Moria Lam
Speech Therapist,
Tuen Mun Hospital, Hospital Authority
Class of 2019, MScHSM
Pursuing studies in Health Services Management proved to be an incredible reward experience for me. With a team of experienced and dedicated professors and lecturers, I am well inspired and stimulated in the field of healthcare delivery in both academic and practical ways. Group projects and site visits were all fun and useful. Joining studies in Health Services Management programme should be your optimum and effective solution too!
Ms. Josephine Chung
Department Operation Manager (Nursing),
Prince of Wales Hospital, Hospital Authority
Class of 2018, MScHSM
This program is very useful. Professors and speakers had excellent experiences in the field of public healthcare and hospital management. Through imparting real world experiences in healthcare management by them, they speed up my learning curve in the new managerial role and have made me a more competent front-line manager.
Mr. Dick Ngan
Advance Practice Nurse, A&OT,
Tseung Kwan O hospital, Hospital Authority
Class of 2018, MScHSM
"Do what is right, now what is easy"
MScHSM is an inspirational course that revamps the concept of Leadership and Management in healthcare. The course is well-structured and the interactive sharing among professors and classmates is vivid and valuable. It is not an easy course but should be the right one for healthcare management development.
Mr. Jeff Hung
Executive Officer,
Queen Elizabeth Hospital, Hospital Authority
Class of 2021, MScHSM
This programme has provided me with interesting but practical sharing from professors who has previously worked in high management of health service sector. As a member at the healthcare sector with non-medical background, I found this sharing impactful which connects the theoretical knowledge and real-world situation. I believe that the acquired knowledge has facilitated our reflection as frontline manager, so that we could perform well as a gear in the complex health system. It has been a busy and demanding study journey but you will find it fruitful with precious take-home messages. Sincere Thanks to our Professors for their guidance, programme staffs for their coordination and fellow classmates for their support and sharing.
Ms. Yvonne Chan
Hospital Administrator,
Administrative Services Division,
Pamela Youde Nethersole Eastern Hospital, Hospital Authority
Class of 2020, MScHSM
Taking this course is one of the best decisions I have made. It is not just about the practical knowledge and skills I gained, but also the inspiration from professors and classmates. Healthcare management is both art and science, and a lifelong learning. MScHSM helped me develop a new mindset and equipped me to embrace this exciting journey of healthcare management.
Dr. Vivien Lu
Associate Consultant,
Hospital Authority
Class of 2019, MScHSM
Studying CUHK HSM is an exciting and challenging journey. I enjoyed learning from knowledgeable and experienced professors and working with classmates from various background. I was inspired to see things from new levels and different perspectives. It takes hard work but is definitely a rewarding experience.
Dr. Cindy Tam
Private Psychiatrist,
Private Clinic
Class of 2019, MScHSM
Expensive course fee
Exhausting homework and assessment
Extensive topics and comprehensive curriculum
Extremely inspirational discussions and sharing
Exciting study tour
Experienced, knowledgeable professors and instructors
Enthusiastic supervision, participation and interaction
Altogether: Excellent and rewarding learning experiences!
Dr. Kenny Yuen
Hospital Chief Executive,
Tseung Kwan O and Haven of Hope Hospitals, Hospital Authority
Class of 2018, MScHSM
A Master Course that "Connected with the Reality" and "Practical". A valuable learning opportunity that we can share experience and viewpoint with teachers and classmates from different professional background. The acquired management knowledge is truly applicable. Busy yet Worthy.
Ms. Josie Chan
Registered Nurse,
Queen Elizabeth Hospital, Hospital Authority
Class of 2016, MScHSM
The program is comprehensive and well designed. It aims to equip us with all the knowledge and skills for taking up the leadership role in health care sectors with competence. All the teachers are enthusiastic and prestigious. It is really a valuable and enjoyable learning experience for me in this program.
Ms. Joy Yip
Hospital Administrator,
Planning and Commissioning, North District Hospital, Hospital Authority
Class of 2016, MScHSM
It has been a valuable experience in studying the Health Services Management Programme. My knowledge and vision have been enriched with the learning and interactions with dedicated professors and classmates. The two-year part-time training is both academically and practically beneficial.
Mr. Jack Ng
Optometrist,
Hospital Authority
Class of 2016, PgDHSM
After working for several years as a frontline optometrist, I decided to take this programme to enhance my management knowledge for personal development. The lecturers of this programme are leaders in healthcare sectors who are very experienced and knowledgeable. The course content was not only inspiring but also highly relevant to my current work. I recommend this programme to anyone who would like to develop a career in health services management.
Mr. Timothy Tso
Founder&CEO,
Medical Professional Services LTD
Class of 2015, MScHSM
Being both a healthcare professional and a businessman who provides health services, HSM programme widens my career vision and facilitates my growth further in the field. I learnt to be a "leader" rather than just a "manager" of a company.
Ms. Ashley Yung
Advanced Practice Nurse,
Kwong Wah Hospital, Hospital Authority
Class of 2015, MScHSM
This master course has been a truly interactive and inspirational program.
The curriculum focuses on enriching its students' competency in the health services management sector and is truly a wonderful program that provides broad management perspectives and also the skills necessary to assume effective leadership in public health practices.
Ms. Cinder Chan
Senior Manager, Quality,
Safety & Risk Management,
Gleneagles Hong Kong
Class of 2014, MScHSM
Studying this course does not only enrich my knowledge, but the interactive teaching method enables me to learn a lot of practice experiences from multidisciplinary classmates. It's indeed wonderful to meet talented classmates here.
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Dr. KY Chan
Consultant,
Kwong Wah Hospital, Hospital Authority
Class of 2013, MScHSM
Demanding yet rewarding, of balanced depth and comprehensiveness, it exposes clinical doctors to a new horizon.
Mr. Lawrence Cheung
Senior Manager, Health Services Department, AIA International Limited
Class of 2014, MScHSM
This master program gave me many opportunities to learn from and be mentored by very talented professionals who specialized in Health Services Management.
Ms. Pauline Poon
Senior Physiotherapist,
Hospital Authority
Class of 2013, MScHSM
Be prepared that there is a fairly heavy workload, nevertheless, it's a great experience to meet people coming from different backgrounds and to make new friends, they are there to support you and to make you feel like part of the team.